Millioner Casino Responsible Gaming

Gambling as Entertainment, Not as Income

Every game on the Millioner platform, whether a pokie from Pragmatic Play, a blackjack table from Evolution Gaming, or a sports bet on the Premier League, is a form of entertainment with a built-in statistical house edge. This means that over a long enough session, the mathematical expectation favours the house, not the player. Approach each session with a budget you have set before you start playing, treat losses as the cost of entertainment rather than money owed back to you, and never gamble with funds you cannot afford to lose. Chasing losses by increasing stakes or extending a session beyond your planned duration is one of the most common contributors to problematic gambling behaviour.

Recognising Problem Gambling

Problem gambling does not always announce itself clearly. The following patterns may indicate that your relationship with gambling has moved beyond entertainment.

Spending more time or money on gambling than you originally planned, and finding it difficult to stop when you intended to. Thinking about gambling frequently when you are not playing, or planning sessions in advance to the exclusion of other activities. Gambling with money set aside for rent, bills, food, or other essentials. Borrowing money from friends, family, or financial institutions specifically to fund gambling activity. Feeling irritable, anxious, or distressed when you are not able to gamble, or using gambling as a way to escape stress, anxiety, or other emotional difficulties. Hiding the extent of your gambling from people close to you. Experiencing significant financial losses and continuing to gamble in the expectation of recovering them.

If any of these descriptions apply to your current experience, we strongly encourage you to use the tools available in your Millioner account and to contact an independent support organisation.

Self-Limitation Tools Available at Millioner

Millioner provides a suite of responsible gaming tools accessible through your account settings and, where needed, through the support team at [email protected].

Deposit limits allow you to set a maximum amount you can deposit over a defined period (daily, weekly, or monthly). Requests to reduce a deposit limit take effect immediately. Requests to increase a limit are subject to a cooling-off period, during which the current lower limit remains in force, to prevent impulsive increases during a session.

Wagering and loss limits cap the amount you can wager or lose within a set period. As with deposit limits, reductions apply immediately and increases require a cooling-off period.

Session time limits place an upper boundary on the duration of your gaming session. When the limit is reached, you are automatically logged out. These are particularly useful for players who lose track of time during extended play.

Time-out allows you to temporarily suspend access to your account for a defined period ranging from 24 hours to several weeks. During a time-out, you cannot deposit, play, or receive promotional communications. The time-out cannot be reversed before its scheduled end date.

Self-exclusion is a longer-term measure that closes your account for a minimum period of six months and can be set for longer durations, including permanently. To request self-exclusion, contact our support team via live chat or at [email protected]. Self-exclusion takes effect as quickly as the identity verification process allows. Once in place, it cannot be reversed before the agreed end date, regardless of the reason. Following self-exclusion, you will be removed from all marketing communications. If you attempt to open a new account during a self-exclusion period, you are obligated to disclose the existing exclusion, and NovaForge Ltd reserves the right to close any account opened in breach of an active exclusion.

Age Verification and Protection of Minors

Millioner Casino is strictly prohibited to anyone under the age of 18. Age verification is conducted as part of the KYC process before any withdrawal is processed, and we reserve the right to request age verification at any point during your use of the platform. If there is any doubt about a player’s age, access to real-money features may be suspended pending verification.

If you share your device with minors, we strongly recommend enabling parental control software at the operating system level to prevent access to gambling websites. Freely available solutions include Google Family Link for Android devices, Screen Time controls on iOS and macOS, and third-party parental control applications available for all major platforms. Responsibility for preventing underage access to your account rests with the account holder; do not share your login credentials with anyone.

Where to Get Help

If you are concerned about your gambling, or about the gambling of someone close to you, independent support is available from the following organisations. All links open in a new window.

BeGambleAware provides free information, advice, and a self-assessment tool to help you understand whether your gambling is causing harm, along with a directory of professional support services.

GamCare operates the National Gambling Helpline and provides free counselling, support groups, and an online chat service for anyone affected by gambling harm.

Gambling Therapy offers free international online support, including live chat and forums, in multiple languages, serving players in regions where local services may be limited.

Gamblers Anonymous runs a worldwide network of peer support groups based on a twelve-step programme for people who recognise that gambling has become unmanageable in their lives.

If you need immediate assistance or would like to discuss your situation before taking any formal step, contact the Millioner support team at [email protected] or via 24/7 live chat. We can help you activate any of the tools described on this page and can point you toward the right external resource for your circumstances.